Refund policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

To request a return, contact us at:
📧 sales@arnovo.uk

Important:
Returns must be approved before being sent.
Items sent without prior approval will not be accepted.

Due to our international fulfilment process, return instructions are provided individually after approval.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We do not provide prepaid return labels.

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours and include:

• Order number
• Clear photo evidence

We will resolve the issue with a replacement or refund.

We do not accept returns for:

• Worn or used items
• Items damaged after delivery
• Sale items or gift cards

We do not offer direct exchanges.

If you would like a different item, please place a new order.

Once your return is approved:

• Refunds are issued to your original payment method
• Processing time: up to 10 business days

Shipping costs are non-refundable.

If more than 15 business days have passed since approval, contact:
📧 sales@arnovo.uk